In generally, lunarpages hosting is a large web hosting company offering wide range of web hosting services which including shared hosting, windows hosting, reseller hosting, vps hosting, dedicated server, and web design services. A complete range of web hosting product and services can be found at lunarpages web hosting.
A good web hosting company need to have a good technical support team. How good is lunarpages support team? Is lunarpages support team easily accessible? What is the waiting time and response time from lunarpages support team? You need to find out these!
Lunarpages support team can only be reach through phone support or email support. Either you give them a phone call or create an email ticket to reach lunarpages support. Lunarpages problem is that they not having live chat support available online!! Lunarpages live chat only available for sales chat, no technical support chat available at this moment.
With my 19 months of hosting experience with lunarpages, its quit hard to get reach of lunarpages support team through email ticket. Expect waiting time up to few hours or even the next day. For example my website went down few hours ago, not sure whats the problem. There is no live chat support and thus i can’t inform technical support team on the spot. And if i create an email ticket, it would take hours and my website might be up running already. For critical issue and issue with urgency, their support service need to be improved.
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